MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Responsibilities and Duties

To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.

• Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.

• Ensure sales orders and delivery schedules are processed accurately and promptly.

• Supporting all Company initiatives

• Following plans to continuously improve customer experience.

• Understanding local market issues and communicate to Manager to support sales growth plans.

• Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety

• Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.

• Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.

• Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.

• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.

• Ensure that product knowledge is up to date and applied accurately in customer conversations.

• Provide specialist advice and product information.

• Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.

Qualifications and Skills

Essential

• Full, clean driving license is essential.

• A relevant understanding of the tool hire market and product knowledge is essential.

• Ability to work on own initiative and as part of a team.

• Flexible and enthusiastic attitude.

• Experience in a sales/customer focused role.

• Demonstrable customer service focus

• Able to create and maintain successful relationships.

• Good organisational skills to manage stock.

Desirable

• GCSEs (Or equivalent) – Maths and English

• IT literate

• Working knowledge of appropriate Health & Safety legislation
Benefits

• A competitive pay package.

• Generous discretionary bonus scheme

• Substantial staff discounts

• Training and development opportunities

• Holiday scheme which rewards length of service

• Holiday Purchase Scheme

• Perkbox discounts

• Contributory pension scheme

• Financial Planning Support

• Cycle to work scheme.

• Free parking

• Enhanced Maternity

• Enhanced Paternity

• Employee Assistance Programme

• Mental Health Support

This role will involve working alternate Saturday mornings.

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