MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 139 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Trade Counter Specialist Apprentice L2

MKM is one of the fastest growing independent Builders Merchants in the UK. With its unique business model which sees Branch Directors part owning their branches, resulting in a highly empowered culture with branches outperforming their competitors by some way. The business is growing rapidly with multiple branch openings across the UK.

You will provide product and service advice to increase sales and margin in line with the branch objectives. Promote MKM to be the merchant of choice within your area, build a loyal customer base and drive sales opportunities. You will also work towards your L2 Trade Counter Apprenticeship.

Roles and Responsibilities

As part of your role, you will:

• Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch.

• Support the branch in generating new customers.

• Provide friendly, accurate and efficient customer service both via the telephone and face to face.

• Identify and approach customers in need of help and advice.

• Check product availability and offer alternatives where necessary.

• Become a trusted business partner to your customers.

• Help to identify issues that could lead to customer complaints / loss of business and proactively resolve these.

• Ensure customer details are accurate and recorded correctly.

• Other duties as reasonably required as part of the role.

• Hours of work will be 07:30-17:00 with ½ hour lunch - Mon-Fri and alternate Saturdays 08:00-12:00

Skills

• Great Attitude

• Time Keeping

• Committed to providing excellent customer service.

• Good numeracy and literacy skills

Benefits

• A competitive pay package.

• Generous discretionary bonus scheme

• Substantial staff discounts

• Training and development opportunities

• Holiday scheme which rewards length of service

• Holiday Purchase Scheme

• Perkbox discounts

• Contributory pension scheme

• Financial Planning Support

• Cycle to work scheme.

• Free parking

• Enhanced Maternity

• Enhanced Paternity

• Employee Assistance Programme

• Mental Health Support

This role will involve working alternate Saturday mornings.

Any queries, please call on: 01482 262280