MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 143 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

This is a full time position working 40 hours per week, based in our Hull office.

Duties and responsibilities:

• Make confident, accountable decisions regarding credit limits and exposure

• Effectively manage risk across a substantial, multi-branch customer base

• Apply a consistent approach to risk while demonstrating appropriate commercial flexibility

• Lead and supervise large, multi-functional teams, including credit control, administration, and legal functions

• Coach and develop team members, instilling a culture of accountability and high performance

• Balance the pursuit of sales objectives with diligent risk control, supporting branch growth without compromising credit quality

• Operate comfortably in collaboration with senior stakeholders on significant business decisions

• Provide support to multi-site or branch networks and influence Branch Directors’ decision-making as necessary

• Foster effective stakeholder relationships across a diverse range of personalities

• Serve as the final escalation point for credit-related matters arising within branches

• Implement strategies to reduce aged debt and oversee collections, particularly with high-risk accounts and legal escalations

• Uphold consistency and best practice throughout the credit control function

• Communicate with clarity and authority to senior leadership, branches, and customers

• Navigate difficult conversations regarding credit limits, refusals, and escalations with professionalism

• Present credit performance data in a clear, meaningful, and influential manner

• Exhibit decisiveness, resilience under pressure, and sound commercial judgement

• Establish credibility as a leader by combining a process-driven mindset with pragmatic, solutions-focused approaches

Experience and Skills:

• Working knowledge of Kerridge is advantageous.

• Strong knowledge of Excel

• The ideal candidate will actively aid in building robust software systems and champion the practical application of AI technologies across our platform
  

Benefits

• A competitive pay package.

• Generous discretionary bonus scheme

• Substantial staff discounts

• Training and development opportunities

• Holiday scheme which rewards length of service

• Holiday Purchase Scheme

• Perkbox discounts

• Contributory pension scheme

• Financial Planning Support

• Cycle to work scheme.

• Free parking

• Enhanced Maternity

• Enhanced Paternity

• Employee Assistance Programme

• Mental Health Support

Any queries, please call on: 01482 262280