MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

Main Purpose

To support the MKM Credit Services Function on Recovery of delinquent Debt and manage the Legal Partners

Duties & Responsibilities

• To take complete ownership of workload, managing priorities as required

• Build relationships with branch directors and their teams to facilitate exchange of information.

• To ensure that the status and notes on all accounts are kept up to date.

• Complete Recovery Calls in-line with MKM Processes

• Prepare written correspondence as necessary regarding customer accounts.

• Manage External Relationships with Legal Partners

• Negotiate best outcome for MKM

• Review Process for Improvement

• Any other tasks as directed, which are reasonable within the scope of the role.

KPI's

• Under Review

Skills, Knowledge and Experience

• Previous experience in a similar role

• Computer literate with a high attention to details

• Be both assertive and tenacious whilst also flexible in their approach

• Be a team player who is a good communicator, at all levels, and can demonstrate that they are commercially astute.
  Benefits

• A competitive pay package.

• Generous discretionary bonus scheme

• Substantial staff discounts

• Training and development opportunities

• Holiday scheme which rewards length of service

• Holiday Purchase Scheme

• Perkbox discounts

• Contributory pension scheme

• Financial Planning Support

• Cycle to work scheme.

• Free parking

• Enhanced Maternity

• Enhanced Paternity

• Employee Assistance Programme

• Mental Health Support

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